- Provide you with safe
and reliable travel
- Collect and deliver you
from the agreed points
- Ensure you are safely
seated
- Provide you with safe ramps or
lifts for wheelchair loading
- Provide and use safety
clamps for wheelchairs
- Provide you with competent,
helpful drivers
- Help you with shopping
bags etc., on journeys
- Provide you with a prompt
service unless delayed by
road or other conditions
- Encourage your comments
on the service provided and
make suggestions for new
or revised ones
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- Be available on time at your
pick-up and departure time
- Have your membership card
and ‘bus pass with you
- Respond to the driver or trip
leader's requests of you
- Use seat belts correctly
at all times
- Take care when getting on and off
and remain seated whilst travelling
- Have a nominated carer with you when
using a wheelchair, this is essential
- Safety restraints for wheel- chairs
must be used – this is a legal
requirement
- Stow bags or shopping as requested by
the driver or with their help
- Note that the driver is authorized to decline
your entry if he/she considers you unfit
to travel
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